Seal of royal approval for the coronation

Seal of royal approval for the coronation

How to create a successful marketing campaign: Seal of royal approval for the coronation.

How to create a successful marketing campaign: Seal of royal approval for the coronation.

The latest in our irregular series looking at successful marketing campaigns and how you can create your own winning promotion.

With less than a week until the coronation of King Charles III, the shops are full of every kind of product you can imagine to commemorate this historic occasion. It seems like almost every brand has thought of a way to show their patriotism. And you might need access to the privy purse to afford some of the products. Here we look at some of the products, who has got the royal connection right, and who should be heading to the Tower?

All the usual suspects have special wares just for the coronation; think Marks and Spencer, Fortnum and Mason, Emma Bridgewater, and Sainsbury’s – all the usual Great British retailers.

Marks and Spencer has everything from soap and moisturiser to light-up cushions. And of course, there are special Colin the Caterpillars! What national event could pass without a special Colin?

Sainsbury’s has various special items including their Coronation Ale; brewed in England of course and apparently with a biscuit flavour.

Talking of biscuits, it seems every retailer has a special biscuit set and tin to commemorate the occasion. McVitie’s has its Coronation Commemorative Biscuit Selection, Marks and Spencer, John Lewis, and Fortnum and Mason have their own too. But if you fancy a fancy biscuit then don’t miss the Biscuiteers King Charles III coronation biscuits and tin.

As well as biscuits, John Lewis has developed a special cocktail for the occasion: Kocktail King Charles III Coronation Crown Martini. The Crown Martini is ready mixed, requiring no effort to celebrate. The drink includes Hepple gin, dry vermouth, elderflower liqueur, rhubarb, cucumber, and rose tea. A perfectly British mix.

Fortnum and Mason have a veritable smorgasbord of items to buy. Starting at £8.95 for their Coronation Chocolate Coin Tin up to their King of Picnics hamper for £500!

Kingsmill bread has released special packaging for the coronation and Pimm’s has its special No.1 Cup Coronation Edition.

And non-food items also include pottery gifts from Emma Bridgewater and clothes from Cath Kidston and Joules. Or how about a puzzle from Goviers; something to keep you entertained during the coronation service.

So, as you can see there’s plenty on offer but which of these warrant the Royal Warrant, and how you can take advantage of these for your organisation?

Be relevant

The best of these products are the ones that have a clear link to the coronation or are clearly ‘British’. So the soap and moisturiser set from Marks and Spencer seems a bit tentative. But the Kingsmill bread and Pimms all hit the right note. What about your organisation is really British? Play up those connections. For example, if your development charity works in every country of the commonwealth shout about that and show how all over the world people are celebrating their new Head of State.

Be exclusive

A winery in Sussex is offering a limited-edition sparkling wine, with only 1,000 available. Products like these are great; exclusivity makes the product desirable. How can you create exclusivity? Perhaps the first 100 donors receive a special gift or invitation to an event. For example, a conservation charity could plant a tree in its coronation wood for each person who donates before the Monday 8 May, and put their name on a plaque at the entrance to the wood.

Be useful

Many of the coronation products work well because they are useful. People up and down the country will be celebrating this weekend, so food and drinks will always work well. Especially at street parties when people want to show off to the Joneses. How can your organisation be useful? Perhaps a charity working in mental health could offer a blog on coping with the coronation weekend and the effect it may have on mental health?

Be long lasting

One of the reasons things like biscuit tins are so popular is that as well as the collectability of them, they are long-lasting. Many people still have tins from the late Queen Elizabeth II’s coronation and even her father’s coronation. And they are still being used to store cash, receipts, buttons, and a plethora of other household items. How can your organisation demonstrate its longevity? What product or service can you release to mark the coronation? Perhaps a new fund, award, or scholarship?

It’s not too late to create a product or service or even just write a blog that links to the news-worthy coronation just follow these four tips to make sure what you create hits the mark and drives your organisation objectives too.

So, tell us, how is your organisation celebrating the coronation?

Pic courtesy of Adobe Stock.
Fairtrade Foundation and Fairtrade Fortnight

Fairtrade Foundation and Fairtrade Fortnight

How to create a successful marketing campaign: Fairtrade Foundation and Fairtrade Fortnight.

The latest in our irregular series looking at successful marketing campaigns and how you can create your own winning promotion.

Fairtrade is a global movement for change that works directly with businesses, consumers, and campaigners to make trade deliver for farmers and workers. It has a strong and active presence in the UK, represented by the Fairtrade Foundation. The Fairtrade Foundation was established in 1992 by various charities, campaigns, faith, and women’s groups as an independent non-profit organisation. In the last 30 years, the Fairtrade Foundation has grown and 65% of people in the UK say they choose Fairtrade. And it’s growing; Fairtrade sales increased by 14% in 2020. But like any organisation, it can’t rest on its laurels and needs to keep promoting itself and most importantly it’s products. So, each year the Fairtrade Foundation runs Fairtrade Fortnight. So, what makes the campaign so successful?

Strong message

Fairtrade Fortnight has a simple message and in 2023 links in with climate change. This year, they have used the rationing of fresh produce as a hook. One of the reasons the message is strong is that it combines head and heart – something that always works well when it comes to consumer buying behaviour. The ‘heart’ message of the cause of the people producing the food and planet, mixes well with the ‘head’ message of you can make a difference through your day-to-day purchases.

Strong stunt

Taking the strong message, the Fairtrade Foundation has created a great stunt that will create headlines and column inches. The Endangered Aisle will shine a light on the supermarket staples most at risk of becoming endangered from the climate crisis, including coffee, bananas, and chocolate.

A strong call to action

The final thing that makes this campaign successful is a clear, simple call to action: Buy fairtrade. The campaign has explained the issue of farmers not being fairly paid, and land suffering climate change effects and then set out what everyone can do about it.

Taking note of these three things could make all the difference to your next campaign. How can you create a message which reaches both heart and head? Can you create a stunt that catches people’s eyes? And the most important thing is to make sure you have a strong call to action. Indeed all your marketing materials and activity need this so it’s worth spending some time on.

Let us know which of these tactics you use and what success they have brought you.

Pic courtesy of Adobe Stock.
Pic showing a stall selling different vegetables with a Fairtrade sign at the back

Toilet Twinning and World Toilet Day

Toilet Twinning and World Toilet Day

How to create a successful marketing campaign: Toilet Twinning and World Toilet Day

The latest in our irregular series looking at successful marketing campaigns and how you can create your own winning promotion.

The charity Toilet Twinning was established in 2010 as a joint venture of NGOs Tearfund and Cord. Since then 175,337 Toilet Twins have been created and 1,052,022 lives have been transformed through safe sanitation. It raises money for sanitation projects through ‘toilet twinning’. For £60 you can twin your loo with a family’s household latrine in a vulnerable community in a country of your choosing. You then get a certificate to hang in ‘smallest room’, along with with a photo and GPS coordinates so you can look up your twin’s location on Google Maps. Lovely! You can imagine, it’s a quirky gift idea for that hard to but for uncle at Christmas but probably quite a hard sell to get people interested the rest of the year. This is why we love Toilet Twinning’s World Toilet Day campaign. Yes, World Toilet Day is a thing! So, what’s so good about this campaign and how can you recreate its success?

1. Great hook

Making use of an awareness day, anniversary or other time of public interest can save you a lot of hard work. There will already be other people, brands, organisations who will be sharing content on this topic and using the hashtag so you can piggy back on that too. The most important thing is that the hook you choose is really relevant to your organisation. World Toilet Day and Toilet Twinning were made for each other. Find your perfect fit and then run with it.

2. Make it Pun-ny

Talking of runs with it (see what we did there?!), Toilet Twinning is not afraid of a good pun. And we are here for it! We love a pun at We Are Comma. Toilet Twining use puns to great effect for topics which can be quite taboo still. They use the #bigpush to encourage their fundraisers to get those donations. And their headline fundraising initiative for World Toilet Day this year is the Big Squat – encouraging people “Squat 60 times a day from 1st of November to World Toilet Day on 19th of November and raise money for life-changing toilets!”. If that sounds to active for you, how about a piece of cake with their ‘soggy bottom bake sale’?

3. A clear target

This campaign is very clear in what your fundraising target should be. £60 – the cost of twinning a toilet. 60 squats for £60. It all adds up nicely. And it’s achievable. Getting friends and family to club together and help you raise £60 seems do-able. And the more people who think they can achieve it, the more people who will join in.

So how can you apply these lessons to your organisation, ahead of your next campaign to make it more successful?

You can find out about We Are Comma, who we are, and the services that we offer on the website. Or to start a conversation you can email or use the contact form.
Pic courtesy of Adobe Stock.
Pic showing a senior team leader with her team planning strategy
Crisis Communications for small organisations

Crisis Communications for small organisations

Nobody expects the Spanish inquisition: Preparing for the unexpected. Crisis Communications for small organisations


I’ll admit it: I’m a bit weird. In a number of ways but particularly in that crisis communications is one of my favourite areas of PR. I mean, obviously, it’s horrible when something awful happens and I’ve hated to see any organisations I’ve worked for or with going through difficult times but what I do love is preparing for a crisis. It seems I’m in a minority though and many people don’t enjoy this?! The hard fact is that every organisation needs to do it. Because you do not want to be facing a crisis unprepared. Figuring out who you need to contact, who will be affected, what you should be telling customers and the wider world, and how to keep parts of the organisation that absolutely cannot shut down going is not what you want to be figuring out while dealing with emergency services. But fear not, bury your head in the sand no longer because here is your guide to preparing for the unexpected. We’ve even put together a free resource you can use to get planning.


Getting started


It is more than understandable if you do dread thinking about a crisis and how your organisation would cope. But let’s start by getting the hardest part out of the way first. What is the worst thing that could happen? Yes, we need to go to that dark place and think about all the truly awful things that could happen. I mean death, destruction, dismembering the whole shebang. Don’t hold back. Remember if you don’t plan for it you can’t protect against it. But also, don’t forget the small things like lost keys, laptops and phones, sickness, and even road work. Anything that could cause your organisation to have to stop normal activities for any extended period of time or could give your customers or stakeholders a reason to take to social media to complain.

Once you have your list, try to group some of the scenarios. For example, your organisation may have these groups: premises issues (no electricity, water leak, lost keys, etc), staff issues (sickness, lateness, legal issues, complaints against them, etc), customer issues (contagious sickness outbreak, injury, death, complaints, etc).

Now going through your list and rate what would be awful and what would be inconvenient. For the majority of the inconvenience, you will be able to deal with these on a day to day basis. But it’s still worth having a plan for these. This crisis comms plan will help with that but make sure you have a business continuity plan in place. If you want help or advice in creating this please contact us, we can help or put you in touch with organisations who can help you devise and test your plan.


Preparing for the unexpected


The next thing to do is think about what you would do in these scenarios. Who will be affected? Who would you need to contact? Do you have their contact details? How will you keep everyone affected safe and what provisions for their welfare do you have? How will you contact those who are affected? Remember at this point you may not have all your usual equipment and colleagues etc. What are the critical parts of your organisation that must keep going and how do you prepare for that? What members of staff from non-critical areas of the organisation can be redeployed or drafted elsewhere to help? Or if you are a very small organisation, who could you ask to support you?


What will you say?


Now you know whom you need to contact you need to know what to say to them. We Are Comma can help with drafting some basic messages which can be tailored to the situation when a crisis occurs. At this point, though you need to bring your AA game – acknowledge the disruption or issue, apologise for any inconvenience, reassure that you’re working to fix things, and will give updates as soon as you can. Do not give too much detail. Do not speculate. Be sensitive and take control. As with all messaging think about things from the audience’s point of view. Yes, something may be an absolute disaster for you but it may not have a huge impact on your customers. Don’t downplay anything either. I admit it’s difficult to get the right balance and it does take years of experience to get messages out sensitively in a way that creates the impact you want and doesn’t have unintended consequences. My advice is to have a comms person on your emergency contact list. Even if they don’t work directly for you, just having someone you trust who can sense check what you intend to send out is very worthwhile.


Springing into action


Then have a plan for getting the message out. Make sure you can access your social media channels, that you can update your website, and be able to get to your email marketing systems. Think about images and not just words at this point. For example, a company that has to make redundancies and lets the world know about it with a photo of the chief executive smiling is asking for negative media coverage. Likewise, when organisations have to announce sad or difficult news, they may choose to change their logo to a black and white version and tone down their cheery brand. Remember not all crises will need these things but they are things to think about and have in place, just in case.

Getting the message out well can be a great thing for a brand, even if the news they are getting out is awful. If you can show you are taking control and learning from mistakes and moving on. You can even grow trust in your organisation, so don’t only view situations like this as a negative but potentially an opportunity to show the very best side of your people and who you are.


Preparing for the worst


Now think about all the negative things people – particularly journalists – could say about your organisation and operations as a result of the situations you brainstormed. Safeguarding, checks, security, planning, and every area of your organisation could be under the spotlight. It goes without saying your organisation needs to have all these contingencies in place and up to date etc. But you need to spend time thinking about what negative or difficult to answer questions you might face. Questions like “Why did this happen?” “Aren’t you supposed to be making sure X is safe?” “How can people ever trust your organisation again?”. These are not easy to face but are an important part of planning. Again, having a trusted, yet critical friend can be really helpful.


Review and revise


At this point, you should be starting to feel empowered and able to take on any issue life throws at your organisation. But that’s not the end. Make sure you have all of this safely stored but accessible by the relevant people in your organisation. But don’t let it gather dust. Regularly (once a year or when you change operations, areas of work, etc) get the plan out and go through it again. What’s changed? What needs to be updated? Depending on the size of your organisation, it may even be worth testing the plan. We Are Comma can help you with that.


Keep calm and carry on


If you do experience a crisis then you will be glad you put so much time into planning while you are dealing with trying to keep your organisation going. At that point, you’ll also have to look at other ‘moving parts’ for example how something relatively minor can become a national news story because it fits in with other topical issues of the day. And don’t forget once the crisis has passed and you’re in the recovery stage to debrief, review and evaluate.


See, that wasn’t so painful, was it? In fact, it may even have taken a load off your shoulders that you didn’t know was there.

So tell us, how many crisis scenarios have you come up with?


You can find out about We Are Comma, who we are, and the services that we offer on the website. Or to start a conversation you can email or use the contact form.


Pics courtesy of Adobe Stock and Motion Array.
Pic showing a senior team leader with her team planning strategy
Get noticed on Google

Get noticed on Google

Get noticed on Google

To get noticed on Google can be important for most businesses and organisations. With Google reviews playing a vital role. According to Blue Corona, 88 percent of consumers trust online reviews just as much as personal recommendations and 90 percent of consumers read online reviews before visiting a business.

And it’s not just prospective customers that google reviews affect, but also anyone searching for anything to do with your business, as they affect the search algorithm. In short, having more good reviews means higher google ranking and therefore results in more leads followed by more sales and eventually higher revenue.

Furthermore 85% of consumers don’t trust reviews which are more than three months old. And only 40% of people look at reviews from the last two weeks. So keeping your reviews up to date and asking customers to add new reviews regularly is important. But it doesn’t need to be onerous. Below are three top tips for getting more reviews – and therefore getting your organisation noticed on google.

1. You don’t get if you don’t ask

After every successful project, purchase or event send your customers a personal email, thanking them for using you, asking for feedback and saying you look forward to working with them again in future. Explain that all feedback is read and used to improve the services you provide. Ask them to leave you a google review and provide a direct link to make it easy for them to do so. We are Comma can help you create a direct link to send to your customers.

2. Ask, ask and ask again

Don’t be disheartened if a customer doesn’t leave a review the first time you ask. They could have forgotten to do it and a reminder will push it back up their to do list.

It is fine to ask a customer up to three times after each interaction. Create some templates which you can customise. A week after the first, thank you email – check your google reviews and if the customer hasn’t left a review use your second template email to remind them. Again, personalise the email and ask again for a google review – including the link again. Then repeat the process in two weeks’ time again.

If the customer still doesn’t leave a review then don’t worry; some people never will but it’s worth a try. And regular follow ups help to keep your organisation fresh in customers’ minds.

3. Reply to every review

After taking the time to write a review; the least you can do is reply. Whether the review you receive is the great recommendation you expected or more negative, it is important that you acknowledge it.

For every positive review, thank the customer and say you look forward to working with them again. Do this in the most personalised way you can.

For every negative review, you still need to respond – and quickly. Every review you receive should be replied to within 24 hours. But don’t respond in anger, don’t be personal and don’t give excuses. It can be helpful to have a template response which includes the following:

  • Thank the customer and quickly apologise for the experience they’ve had. You must apologise whether you agree or not; whether you feel you were in the right or wrong.
  • Try to address the issue the customer has mentioned.
  • Attempt to resolve the complaint privately – ideally via telephone, if not then email. You can read our full blog on how to respond to negative reviews here.

Google provides this advice on responding to reviews – and the importance of making sure you do.

If you receive a fake review then contact google to get it removed. However, you should still respond as if it was a genuine review but it can be helpful to say something along the lines of “we can’t find record of this project however we are keen to get the matter resolved, therefore please contact our office on Xtelephone numberX as soon as possible.”

And finally, the basis of all of this is continuing to provide great customer service. Your organisation cares about what customers think of you. And you want to provide the best service/products so getting feedback is important to help you keep getting better. So take the reviews you receive and keep improving.

What’s the best review you’ve ever had?


Pics courtesy of Adobe Stock
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