Helping Accessibility Services increase its bottom line

Helping Accessibility Services increase its bottom line

Data Segmentation, Email Marketing, Lead Management, SEO

Helping Accessibility Services increase its bottom line

Accessibility Services is company that helps organisation websites and media be accessible to all and with more than 30 years’ experience, working with central and local government, private sector and charities across the UK and internationally.

The brief 

Help the business unit to go from breaking even to profitable.

The impact

A dramatic improvement in revenue through customer segmentation, sales training, lead management, email marketing, utilising strategy relationships with local authorities and other partners, maximising the ‘call to actions’ in all communications.

The team set up a simple customer relationship management system, for Accessibility Services, to ensure the sales process is managed easily by multiple team members. This transformed Accessibility Services from an organisation which broke even financially to a profitable business within one year.

The other major win was having a separate strategy for existing clients to make sure they are communicated with regularly to maximise revenue. The strategy utilises email marketing and an effective account management process.

Impact in numbers

Email campaigns delivered.

Contacts segmented and organised.

%

Email open rate success.

“Mark goes the extra mile to understand business needs so that an effective marketing approach can be implemented, to obtain the commercial results required. He is willing to share his knowledge and expertise in order to up-skill those he works with, thereby leaving a lasting legacy. Mark’s passion and enthusiasm is infectious creating a positive working environment for all those he engages with. It has been a pleasure working together.”

Julie Cable

Operations Manager, Accessibility Services

Related projects

Pic showing group of small children

Messaging for all

Comprehensive messaging for a large employee owned organisation that provides services in wide range of sectors.

Pic showing someone working on a laptop with the Cube Direct login page on screen

Cube Direct

Thorough research and testing were required to set up a CRM system that automated tasks to reduce time spent on data entry.

Pic showing a contributor on screen during the DMH online conference

DMH Associates

Organising and running a three day virtual conference for more than 400 delegates meant utilising a mix of technology and innovative presentation.

Pic showing the Blackfen Community Library website displaying on several computers

Blackfen Community Library

A redesign for a local community library and hub presented the opportunity for refined user experiences and increased functionality.